Terms of Service

FINANCIAL

Ovature Studios currently offers price lists in EUR, GBP, USD and AUD. The EUR price will apply to all other sales outside these currencies. Prices are periodically reviewed and may be subject to change without notice. Pricing does not include shipping or the cost of any customs, duties or VAT, all of which will be charged locally upon arrival of goods. Ovature Studios’ payment terms are two payments of 50% due on order and release for shipping. An official order (and therefore the determination of order date) is recorded on receipt of the 50% deposit.

SHIPPING

The price of transport is calculated based on the shipping destination of the order and the size and weight of the product. Ovature Studios offer various shipping services and will insure every piece for the transition. Alternatively the buyer can arrange collection from our workshop in Sweden by the buyers own expense and means.

LEAD TIMES

The lead time for standard products is 6 weeks. Larger projects, commissions and some customisations may take more time but we will be clear about this through our design process. The lead times are our best estimation, and products can occasionally become backordered or delayed. Lead times are calculated from the date of the receipt of payment.Rush Orders Orders can be rushed for a fee of 20%. Rush orders require pre-approval from Overture Studios as not all items can be considered. Rush orders will reduce the lead time to 7 weeks and must be paid in full before production begins. No cancellations will be accepted on rush orders.

VARIATIONS

All efforts have been made to accurately demonstrate the products, however slight variances can sometimes occur between the photographic representation and the actual product. Due to the handmade nature of the manufacturing processes there may be a small variance in the dimensions supplied in drawings and technical sheets supplied by Ovature Studios.

CANCELLATIONS

Cancellations must be made within 5 business days of confirmation of order. Cancellations of a custom order must be made within 2 business days of confirmation of order. No cancellations will be accepted after the above grace periods and no cancellations will be accepted on rush orders.

RETURNS

Ovature Studios does not offer refunds however returns will be accepted within 10 business days for company credit or exchange only. Items must be in original unused condition. Items must be returned within intact, original packaging. A 15% restocking fee will be applied for all returned items. There are no returns accepted on sale, clearance or discontinued products or custom orders, these items are considered final sale. Customer is responsible for all shipping charges incurred. Credits are valid for a period of three years from the date of issuance.

DAMAGES

All damage claims must be made in writing within 5 business days of receipt of goods. If damage has occurred in shipping, all packaging must be retained by receiver, failure to do so may invalidate any claim.

STORAGE

Customers will receive notification as to the date of order completion. If shipment is not made within 30 days of the completion date due to lack of payment or customer request, Ovature Studios reserves the right to transfer the merchandise to storage. Customer bears the risk of loss or damage and all costs incurred by such transfer and storage. In addition, Ovature Studios may charge a monthly storage fee of 2% of the order amount or 100 EUR. If shipment is not made within 120 days Ovature Studios reserves the right to cancel the order and reallocate the product.

WARRANTY

Ovature Studios will warrant products purchased only by the original purchaser from an authorized reseller or distributor or from Ovature Studios directly. Ovature Studios warrants that its products will be free from defects in material and workmanship under normal use and service for one year after date of purchase. Ovature Studios reserves the right, before having any obligation under this limited warranty, to inspect the damaged product, and all costs of shipping for inspection shall be borne solely by the purchaser. In order to recover under this limited warranty, purchaser must make claim to Ovature Studios within 10 business days of occurrence. Ovature Studios, at its option, shall repair or replace the defective unit covered by this warranty. In order to keep this limited warranty in effect, the product must have been handled and used as prescribed. This limited warranty does not cover any damage due to accident, misuse, abuse or negligence.